Satisfaction Guarantee

BestFlag works hard to make sure your order is perfect and we want to give you a product that you can be proud of. Our team will work with you, from start-to-finish, to make sure you end up with what you envisioned. Produced on the highest quality materials in the industry, our products are assembled and produced with state of the art techniques and machinery so that we can give you the finest product we can.

Let us know how we can make sure you are overall satisfied with your product. We want you to be happy and to be able to share with your friends and your family about your experience.

Production Time & Rush Jobs

STANDARD PRODUCTION TIME

BestFlag is proud to offer you a standard 2-day production on all our custom products. We know you want your product, and we want to help get it to you quickly.

We’re happy to let you know that if your order doesn’t involve mass quantities and you order before 4 pm (Central), we’ll get it produced in 2 days so it gets out the door to you sooner. How’s that sound? 

Of course, some things beyond our control could affect this. Inclement weather, holidays, a machine malfunction, or problems with shipping would affect our ability to fulfill a 2-day production turnaround. If this happens, just bear with us. We’ll get back on track in no time.

Remember that orders will be considered ready-for-production when the design/art is finalized and approved by you. Here is an example of how our standard 2-day production time works. 

  Example 1: Order(s) submitted and artwork approved on Monday (before 4 pm Central) will be ready to ship by Wednesday evening.

  Example 2: Order(s) submitted and artwork approved on Monday (after 4 pm Central) will be ready to ship by Thursday evening.

RUSH JOBS

If you need a job done in a shorter time frame, we do offer rush services for additional fees (rush fees are for non-stock orders only). We are closed weekends (Saturday and Sundays) and count production days as weekdays (Monday through Friday).

Our Rush Production Fee Structure is as follows:

• 1 Production Day **RUSH** - 100% fee - Quantity and size restrictions apply. Please contact us for large orders.  Example: Order(s) submitted on Monday (before 4 pm Central) will be ready to ship by Tuesday evening.

• 2 Production Days **PRIORITY** - 25% fee - We offer standard 2-day production but if you are wanting to make sure your orders get produced in 2 days make sure to select this option. We will move your order up the queue to make sure it is completed on time. Quantity and size restrictions apply. Please contact us for large orders.  Example: Order(s) submitted on Monday (before 4 pm Central) will be ready to ship by Wednesday evening.

Rush services are not always available and will depend (among other factors) on the quantity and print size of your order, and the capacity of our production team at the time of the order.  Please note that rush jobs typically require expedited shipping, which is NOT included in the rush fee and will increase your total order cost.

On national holidays, Rush Jobs will be pushed to the following business day. We observe the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

If you’ve got any questions, contact us via chat, connect@bestflag.com, or 877-312-1105.

Shipping

Orders will be shipped via FedEx Ground (or a comparable ground service at our discretion) unless an expedited shipping method is requested.  BestFlag.com turns over possession of the product when picked up by common carrier.  We do not guarantee shipping times, but will work with you and our carriers to get the product to you as best we can. On any order(s) that are shipped across international borders, customs fees may apply and must be paid for by the receiving recipient.

Price Match Guarantee

BestFlag.com will match any competitor's online everyday price for in-stock, comparable products. We cannot match sale prices or prices advertised on Amazon, eBay, Etsy, Craigslist, Ali Express and auction sites or closeout/discount sites. Price Match Guarantee cannot be combined with other offers.

Please note: Our Online Price Match Guarantee excludes shipping charges.

Call customer service at 877.312.1105.