Returns & Refunds
BestFlag works hard to make sure your order is perfect. Sometimes, that doesn’t happen. We want to give you a product that you can be proud of. We want you to tell your friends and your family about your experience. That’s why we’ve created this return policy with you in mind.
For Non-Custom Products:
If you are simply looking to return your unused non-custom product and do not wish to have it replaced, we'll ask you to create a return label & ship the product back to us within 30 business days of delivery. You can ship it back using whatever carrier you prefer. Once we get it, we will refund you the amount of the original order excluding shipping. The refund will go to the original form of payment within 2-5 business days.
For Custom Products:
When you purchase and approve custom products from BestFlag.com, you have confirmed the size and finishing of the product, approved the artwork design and understand that color variations from monitor to printed product due occur in printing. Products that are damaged or defected can be returned within 14 days of purchase.
Damaged or defective products must be preceded in return by photographic evidence of the defect or damage. Upon the receipt of a defect or damage photo, BestFlag will review and if approved, issue a store credit, replacement, or a refund.We'll ask you to create a return label & ship the product back to us within 5 business days damage/defective photo acceptance. You can ship it back using whatever carrier you prefer. Once we get it, we will issue your chosen reimbursement method. The refund will go to the original form of payment within 2-5 business days.
The second you realize your product has a problem that needs to be addressed, (within 30 business days of delivery) call us at 877.312.1105 or email us at email@example.com. You can find your order number on the order confirmation email or by logging into your account on Bestflag.com and viewing your "Order History". Have that ready with you when you call.
If we messed up your product, then the fix is on us. No charge. We desire to right our wrongs and pay it forward to you.
If you happened to damage your product, pack it up and ship it back to us. Make sure you include the original packing slip in your return. When we get it, we’ll take a look over it and repair it for half the cost of the original order.
Damage from Shipping:
Bestflag.com uses FedEx for all our shipping. If your order arrives damaged, we'll work with FedEx and in the meantime, we'll reprint and send out your new product within the standard production time.