When customers are gathering around your booth or event space, that means your custom flag or feather flag has already garnered their attention. Now it’s up to your sales and customer relations specialists to take the reins and close the sale for good. But how? Small talk isn’t everyone’s specialty. Now more than ever, customers expect a personal relationship with the brands they purchase from, not the run of the mill sales pitch. How do you bridge the gap?
BestFlag is the online leader in custom flags, feather flags, and other essential promotional materials. We exist to help your business grow and prosper. You know your business in and out, and we know promotional materials in and out. Together, we can build your brand and take it to new heights.
So what’s the secret? How do you build lasting relationships with new customers? Check out these tips.
First impressions are everything, right? The greeting for these first impressions is vital. In general, a firm but inviting handshake does the trick just fine. It’s the most basic and most forward method. Tried and true. Extend your hand and ask the customer their name, then share yours with them. Easy peasy.
Say Their Name
They’ve just told you their name. Now use that information to your advantage! Use your new friends’ name to begin sentences or end questions. This little detail can go a long way in making your new customer feel right at home. If you’re unsure if you heard their name correctly, you should tackle that as soon as the uncertainty sets in with a kind “Sorry, could you repeat that?” No sweat.
Let Them Talk
In general, and whether they admit it or not, people enjoy talking about themselves. Asking your customers what they do, how long they’ve done it, how they got started, if they enjoy their work, etc. You’ll be surprised how effortless the conversation is.
Long story short, you’ve got this. Use these easy small talk tips and you’ll be sure to bring in the customers at your next event. As you prep for your next event, don’t forget that BestFlag has all of your promotional material needs ready to go. Click below to get designing your own custom flag!